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SHIPPING/RETURNS at FULL TURN DIRECT

OUR WEB STORE IS MANAGED BY FULL TURN DIRECT. FULL TURN DIRECT WILL BE THE VENDOR ON YOUR CREDIT CARD RECEIPT.

FULL TURN DIRECT SHIPPING POLICIES (please pay particular attention if you are placing a time sensitive order)

NON- CUSTOMIZED ORDERS

Non-Customized Orders will be processed and shipped within 3 business days. No delivery or order processing will occur on weekends or holidays.

CUSTOMIZED orders

Items with your embroidery and label may take up to 10-14 business days to leave the warehouse.

FedEx Ground Shipping

Ground shipping orders usually arrive 4 to 7 business days after the ship date. Standard delivery is available for shipping to U.S. , Rural Routes, APO, or FPO addresses. FedEx and UPS cannot ship to PO Boxes.

FedEx Express Shipping

Express orders usually arrive 1 to 3 business days after the ship date. Express shipping to Rural Routes and remote locations usually arrives within 3 to 4 business days after the ship date. Express Shipping is NOT available for U.S.territories, P.O. Boxes, APO, or FPO addresses. Some items may not be available for Express Shipping.

International Customers

We also ship outside the United States.

FULL TURN DIRECT Return Policy OF NON-CUSTOMIZED MERCHANDISE

Non-customized merchandise can be returned

If for any reason you are not satisfied with your purchase of Non-customized items, we will accept returns that are in original condition with original tag.Return Items must not be washed, worn or altered.

  • All returns should be made directly to the Full Turn Direct 701 Whitney Street San Leandro Ca, 94577 and are subject to inspection. Full Turn Direct will facilitate the return.
  • All returns will be credited to the original form of payment within 5 business days of receipt.
  • Credit card credits should appear on your next monthly statement-the Vendor will be Full Turn Direct.
  • You will receive an e-mail notification upon completion of return processing.
  • The amount will be credited if returned within 30 days of the purchase date on your sales receipt and accompanied by the original sales receipt
  • Merchandise older than 30 days from the original purchase date cannot be returned.
  • We will only refund shipping charges if we sent the wrong item or the item was defective.
  • Send your return request to membershop@fullturndirect.com,with any questions you may have.


FULL TURN DIRECT CANNOT ACCEPT RETURNS OF CUSTOMIZED/DECORATED MERCHANDISE. 

Sale and Discount Offers

All sale and discount offers issued are valid on this web store only. Single offers may not be combined with any other discount or offer. Discount or sale price will not be applied toward, gift cards, excluded items, taxes, shipping and handling or custom embroidery fees. Sale and discount offers are not valid on previous purchases. Sale offers are considered final and are not returnable unless defective.

Payment methods

The Web store accepts the following credit cards:

  • Visa
  • Master Card
  • American Express
  • Discover
  • And Via PayPal

If we are unable to process your credit card please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please defer to your credit card company if the problem persists.

Sales Tax Policy

Sales Tax is currently applied to California residents only.

If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. Shipping charges are non-refundable. Please note that on-screen order totals may reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have any questions about the taxes on your invoice please email us at membershop@fullturndirect.com.

fULL TURN DIRECT Pricing Guarantee

We work hard to ensure the accuracy of pricing , but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical or technical error,  Full turn Direct shall have the right to refuse or cancel orders placed for the product listed at the incorrect price,regardless of whether the order has been confirmed and your credit card charged.